This Privacy Policy explains how Starzmeet Inc. ("Starzmeet", "we", "our", "us") collects, uses, shares, and protects information when you ("you", "User") use Starzhive (the "Service"). It covers information you provide directly, information we collect automatically when you use the Service, and information we receive from third parties.
By creating an account or using the Service, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Service.
This Policy is incorporated into our Terms of Use by reference; defined terms in the Terms have the same meaning here unless stated otherwise.
Starzmeet Inc. is the data controller for the Service.
Starzmeet Inc. 254 Chapman Rd, Ste 208 #17796 Newark, Delaware 19702 USA
Privacy queries: privacy@starzmeet.com General contact: info@starzmeet.com
For users in the European Union, United Kingdom, or other jurisdictions that require an in-region representative, please email privacy@starzmeet.com and we will provide current representative details.
Starzhive is not currently HIPAA-compliant. Our AI processing partners are not yet covered by Business Associate Agreements (BAAs). The Service is not designed for use by covered entities, business associates, or healthcare providers acting in their professional capacity.
Please do not enter Protected Health Information (PHI) you would not share in a normal text message or email. This includes detailed medical records, prescription details, insurance numbers, or clinical assessments from licensed professionals.
We are working towards HIPAA compliance and a BAA-eligible LLM provider; this notice will be updated when that completes.
Account information
Child profile information (entered by you as parent / guardian)
Behavioural and observational logs
Conversations and messages
Optional location
Communications with us
When you use the Service we automatically collect:
If you choose to sign in with Google (or another OAuth provider we integrate with), we receive from that provider your name, email address, and profile image. We do not receive your password.
If you are introduced to the Service by another user (e.g., parent-to-parent matching), we may receive your acceptance of that introduction.
We use your information to:
If you are in the European Union, United Kingdom, or another GDPR-equivalent jurisdiction, we rely on the following legal bases:
You may withdraw consent at any time without affecting the lawfulness of prior processing.
Child Information is the most sensitive data on the Service and we treat it with extra care:
The AI Agent processes your child's profile, recent memories (up to the most recent 15 entries), and recent conversation history (up to the most recent 20 messages) to generate replies. Processing happens through third-party large-language-model providers — currently Anthropic Claude.
Per Anthropic's API terms, your data sent to the model is not retained for training Anthropic's public models. We periodically review provider terms; if a provider's data-handling commitments materially change, we will notify you and (where required by law) seek your renewed consent.
We do not enrol any user data in any provider's customer-facing model-improvement programs.
We share information only in the limited circumstances below. We do not sell your information.
We share information with vendors that help us operate the Service:
These providers are contractually bound to protect your information, use it only for the purposes we authorise, and not retain it beyond what is necessary.
We may disclose information if we have a good-faith belief that doing so is necessary to:
Where the law allows, we will give you notice before responding to a legal request involving your information.
If we believe action is necessary to prevent imminent harm to you, your child, or another person, we may disclose information to emergency services, public authorities, or designated guardians.
If Starzmeet is involved in a merger, acquisition, restructuring, sale of assets, or bankruptcy, your information may be transferred to a successor entity. We will require the successor to honour this Privacy Policy or notify you of any material changes.
Our servers and most service providers are located in the United States. If you access the Service from outside the US, your information will be transferred to and processed in the US, which may have different data-protection laws than your home country.
For transfers from the European Union, United Kingdom, or Switzerland to the US, we rely on:
You may request a copy of the safeguards in place by emailing privacy@starzmeet.com.
We use industry-standard security practices to protect your information:
No system is perfectly secure. We cannot guarantee that information you transmit to or store on the Service will never be accessed without authorisation. If a security incident materially affects your information, we will notify you in accordance with applicable law (see Section 21).
We retain information for as long as it is needed for the purposes described in this Policy, then delete or anonymise it.
| Data | Retention |
|---|---|
| Active Account data | While your Account is active |
| Account, Child Information, behavioural logs after Account deletion | Deleted within 30 days of your deletion request |
| Backups | Purged on a 90-day rolling cycle |
| Anonymised aggregate analytics | May be retained indefinitely (no link to you or your child) |
| Records required by law (tax, accounting, dispute records) | Retained for the legally required period |
| Security and fraud investigation records | Retained as long as needed for the investigation, then deleted |
You can request earlier deletion by emailing privacy@starzmeet.com.
Depending on where you live, you may have the following rights with respect to your personal information:
To exercise any of these rights, email privacy@starzmeet.com. We will respond within 30 days (or longer where the law allows, with notice to you). We may need to verify your identity before acting on a request.
If you are a California resident, the California Consumer Privacy Act (as amended by the California Privacy Rights Act) gives you specific rights:
See Section 5 (How we use your information).
We disclose information to the categories of service providers listed in Section 9 for the purposes described there.
We do not sell or share personal information for cross-context behavioural advertising.
To exercise any of these, email privacy@starzmeet.com. You may use an authorised agent; we will require proof of authorisation.
In addition to the rights in Section 13, EU and UK users have the right to:
Where we process special-category data (which can include Child Information related to health), we do so only where we have a lawful basis under Article 9 GDPR — typically your explicit consent.
We will only send you marketing emails (e.g., product updates, family-success stories, optional newsletters) if you have opted in. You can opt out at any time by:
Opting out of marketing does not affect transactional emails (security alerts, account notices, waitlist invitations, important policy updates), which we send while you have an active Account.
We use a minimal set of cookies and local-storage entries:
We do not use third-party advertising cookies, behavioural-advertising trackers, social-media pixels, or fingerprinting techniques.
You can disable cookies through your browser settings, but the Service may not function correctly without strictly-necessary cookies.
We honour the Global Privacy Control (GPC) signal where required by law and treat it as a valid opt-out request.
Some browsers send a "Do Not Track" (DNT) signal. There is no industry-wide standard for how to interpret DNT, so we do not currently respond to DNT signals. We do honour the Global Privacy Control signal where applicable (see Section 17).
The AI Agent generates personalised content but does not make legally significant or similarly significant decisions about you (such as determining your eligibility for benefits, employment, or credit) without human involvement. If we ever introduce such automated decision-making, we will update this Policy and provide additional disclosures and rights as required by law.
The Service may contain links to third-party websites (research articles, news, provider directories). We are not responsible for those sites' privacy practices. Review their privacy policies before sharing information with them.
If we discover a security incident that materially affects your personal information, we will:
You can help us protect your account by using a strong unique password, enabling multi-factor authentication where offered, and reporting suspicious activity to info@starzmeet.com immediately.
The Service is intended for use by adults (18+) acting as parents, guardians, or authorised caregivers. Children under 13 are not permitted to create their own Accounts.
If you are 13 or older but under the age of majority in your jurisdiction (typically 18), you may use the Service only with the involvement and consent of a parent or guardian.
We do not knowingly collect personal information directly from children under 13. If we learn we have collected such information without the verified consent of a parent or guardian, we will delete it as soon as practicable. If you believe a child has provided information without parental consent, please contact privacy@starzmeet.com.
Child Information entered by a parent or guardian on their own Account is governed by Section 7 (Special protections for child information).
You can delete your Account at any time:
Upon deletion:
If you have posted content publicly (e.g., to community features) and want it removed, request it in your deletion email. We will remove your content but may retain de-identified copies to preserve the integrity of conversations involving other users (e.g., a reply you wrote to another parent's question).
We may update this Privacy Policy from time to time. Material changes — those that meaningfully affect your rights or how we handle your information — will be communicated to you by email or in-app notice at least 30 days before they take effect.
Non-material changes (typo fixes, formatting, references to renamed services) are effective on posting.
The "Effective date" at the top of this Policy reflects the most recent material update.
If you have a concern about how we handle your personal information, please contact us first at privacy@starzmeet.com so we can address it directly.
If you are not satisfied with our response, you may lodge a complaint with your local data-protection authority. For example:
For privacy-related questions, requests, or complaints:
Starzmeet Inc. — Privacy Office 254 Chapman Rd, Ste 208 #17796 Newark, Delaware 19702 USA
For general questions about the Service, please use info@starzmeet.com.
